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Ski service
At secondskis.com we have our own ski workshop, where we service your skis before and after you go on a ski holiday. We sharpen edges and the base, and finish by waxing the skis.
To order service, you must bring your equipment to our store.
See the address and opening hours here.
We service equipment several times a week.
Size guide
Are you unsure about the length of your equipment? We have created a size guide that can help you find the perfect size for your equipment!
The best way to find out the length of your equipment is by taking our ski-finder quiz. By answering a series of questions, you will receive your exact ski length! Try the quiz here
Shipping and Returns
We offer free shipping and returns on all orders! We want to make it easy and convenient for our customers to shop for used equipment without extra costs. Therefore, you can confidently order from us, and if you change your mind, you can return the item – completely free!
- Delivery: Free delivery within 2-5 business days to your home address for orderes more then 135 EUR.
- Pickup: Order online and pick up in our store in Fredericia.
- Reserve product: Want to reserve a product? Choose "Pickup" at checkout, and the item will be set aside for you.
- Return: Free return within 14 days. A return label is included with your order, ready to be attached to the package.
- Exchange: Use our free return label to send the wrong purchase back, and order the correct product on the website. We ensure that you receive the correct product as soon as possible.
Have peace of mind when you shop with us!
At Secondskis.com, the most important thing is that our customers always have a good experience. Therefore, we offer:
Advantages with us
✔️ Denmark's largest selection of used skis
✔️ One season's maintenance guarantee
✔️ 24 months full warranty
✔️ Free returns
✔️ E-mark certified webshop
✔️ +4.5 stars on Trustpilot
✔️ Ski guarantee for all children and juniors
✔️ We buy back your equipment
Fit Guarantee
We know that it can be difficult to buy equipment without trying it first. That's why we offer a one-season satisfaction guarantee on all our products. This means you can exchange any used equipment right after you return home from your ski holiday.
Exchange price ONLY: 27 EUR per product
We buy the equipment back again
Do you have old skis in the attic or do you want to upgrade the equipment you bought from us? We offer a trade-in price! You can choose to receive the money in cash or as a gift card to Secondskis.com (you get the most value via the gift card).
Get answers here
Typical Questions and Customer Service
We have gathered all the typical questions right here, so you can easily and quickly get answers!
If this does not answer your question, please do not hesitate to contact our customer service.
Email: Info@secondskis.com
Phone: +45 3020 9975
We answer all emails within 24 hours on weekdays, and our phone is open every day from 10.00 to 18.00
Stand
All our products are marked with a condition, so you can see if the product is used or new. New, unused products are labeled as "Factory New". Our used equipment is divided into three different conditions: "Gold", "Silver", and "Bronze", so you can easily understand the product's condition before you receive it. Read more about the different conditions here!
Delivery
We deliver all orders within 2-5 business days. For purchases over 135 EUR, you get free shipping to home address.
You can also choose to pick up your order for free in our store.
Return
We offer free returns within 14 days.
In the package, you will find a return label, so you can easily send the order back without hassle. Fill out the enclosed return form so we know where to return your money. Then pack the products you wish to return and attach the return label to the outside of the package.
Payment
We accept all common payment methods such as MobilePay, Apple Pay, Google Pay, and credit cards (Visa/Mastercard). You also have the option to split your payment into 4 installments with Anyday.
Warranty and Support
All our products, both new and used, have a 24-month warranty. This means that we cover damages from normal use within the first two years.
If you have questions about the products before or after purchase, you can always contact our customer service.
Try the products
We have our very own ski shop in Fredericia, where you will be able to try and see all our products in stock. So if you would like to see or try the product before purchase, you are more than welcome in our store.
Availability
We have only a limited number of most products. If an item is sold out, it is not certain that we will get it back in stock. You can see the stock status of all products on the website.
Reviews and Recommendations
We have no specific product reviews, but you can find recommendations from other customers here.
Condition description
Condition describes how new or used the equipment is, so you know what to expect when you receive it. The condition does not affect the quality of the equipment but describes how many cosmetic scratches it has. This also affects the price – the more used the equipment is, the lower the price.
Watch the video and read the full condition description here!
Brand new equipment
Factory new means completely new and unused equipment, without defects or deficiencies.
Little to no signs of wear
Gold standard is our finest used equipment, which looks almost new with very few to no scratches.
Signs of wear
Silver standard is our most common. Here you will see that the equipment is used, but without major scratches or dents.
Larger scratches and dents
Bronze equipment is the most worn. It has larger scratches and dents, but only affects the appearance and not the functionality.
Fredericia
Visit the ski shop
We have a ski shop in Fredericia, where you and your family can stop by, see, and try all products. Our friendly staff is ready to help you find the perfect equipment.
See the addresses here
